Cypher Courier Retail Support Program
Monte Cook Games is operating and open for business, and we want to help retailers remain open for business, too!
These are trying times for all of us, and especially for retail. We’d like to help you maintain and grow your community of gamers, by giving you access to our products even when most distributors are not operating. Here’s an overview of the program:
- You sell our titles to your local customers, by whatever means you are currently interacting with them. You ring up the sale and keep the money.
- You then send the order to us, and pay for it at a retailer-friendly discount.
- We ship it directly to the customer. We cover the cost of shipping.
- So, to your customer, it looks like this: They order a game from you, and it arrives a few days later. Other than our return address on the package, it’s as though the entire interaction was with you.
- This program supports brick-and-mortar retailers and their local customers in the United States. It’s not intended to support internet sellers, and unfortunately we can’t extend it to international stores at this time.
The devil is in the details, of course. So here are the details on how it works:
- Before your first order, you’ll need to tell us that you want to participate in the program. Fill out the signup form at the bottom of this page. We’ll get back to you within two business days and provide you with a secret code (actually an individualized coupon code) you’ll need when you place orders with us.
- Go to the MCG Shop and create an account there (unless you already have one). When you fill out the form below, give us the email address you use for your MCG Shop account.
- Keep track of your secret code! You’ll use it for every order you place.
- Don’t share your secret code. It won’t work for anyone else, but why take chances?
- Take an order by whatever means you choose. Collect payment by whatever means you choose.
- Do not discount. We’re asking that you maintain MSRP for sales through this program.
- Do not charge shipping. We’ll cover that cost.
- Be sure to collect your customer’s correct shipping address, phone number, and email address. (This information is necessary for accurate and timely delivery.)
- You can confidently tell your customer to look forward to receiving their order within a week.
- By and large, any product you can normally order from your distributor is available through this program, but it’s possible some products might be out of stock or otherwise unavailable. And we make a number of products not normally sold through distribution; these are also not included. Check the Cypher Courier Order Form for a complete list of SKUs available through this program.
- Go to the Cypher Courier Order Form. Select the items your customer has ordered. Proceed to checkout.
- Do this separately for each order. If you have several orders to place, you’ll need to do this step for each one of them.
- Enter your secret code on checkout. This will apply a 30% discount to MSRP to your order. (The discount will not apply to items that are on sale—but you’ll get them at the sale price.)
- Be sure to enter your customer’s address in the ship-to information!
- That’s it! We’ll ship it out, typically within two business days, and your customer should have it within a few additional days.
- If anything goes wrong, contact Darcy at darcy@montecookgames.com or 855-676-3637.
- We would like you to contact us. Please don’t ask the customer to do so.
Here are our requirements from you:
- Brick-and-mortar retailers only, please. This program is for stores that (under normal circumstances) primarily make in-person sales at a brick-and-mortar location.
- Please sell to your local customers. We’re offering this program to help local game stores and their communities of gamers. This is not an internet-seller program. Please don’t offer sales outside your local area.
- Please don’t discount from MSRP.
- Please don’t share the link to the Cypher Courier Order Form, or your secret code. If you’d like to recommend this program to other retailers, by all means do! Give them the link to this page.
- Please be flexible. This is new to all of us, so we reserve the right to make changes to this program as we learn more about what works and what doesn’t. And don’t hesitate to suggest changes! Contact Charles at charles@montecookgames.com if you have any thoughts for us.